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In the series “algorithm regulation”, we discuss the implications of the growing importance of technological algorithms as a means of regulation in the digital realm. 

For a few hours today, Uber users could view their passenger rating thanks to a how-to posted by Aaron Landy. Uber gives both passengers and drivers ratings, probably by averaging the post-ride ratings each gets, and they affect whether riders can get picked up and whether drivers keep their jobs.

UberlogoPassenger ratings like these raise two kinds of concerns: first, that opaque and inaccessible metrics don’t allow for recourse or even explanation; and second that driver ratings aren’t very consistent or reliable raw material for those metrics.

You hear stories from people who missed a pickup because of buggy notifications, for example, and those people all of a sudden just can’t catch a cab. Any kind of technical error can skew the ratings, but because they’re invisible they’re also treated as infallible.

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The Book

Governance across borders: transnational fields and transversal themes. Leonhard Dobusch, Philip Mader and Sigrid Quack (eds.), 2013, epubli publishers.
June 2021
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